Privacy Policy

Personal Information We Collect or Process

When you visit or use our Services, we may collect or process different types of personal information, depending on how you interact with PETIO.

• ✓Contact details: Name, billing address, shipping address, phone number, and email address.
• ✓Financial information: Payment details and transaction-related information processed through applicable payment providers.
• ✓Account details: Username, account credentials, and preferences, where applicable.
• ✓Transaction information: Products viewed, added to your cart, purchased, returned, or exchanged.
• ✓Communications: Messages, inquiries, and other information you provide when contacting customer support.
• ✓Device information: IP address, browser type, device identifiers, and certain network information.
• ✓Usage information: How you navigate and interact with our website, including pages visited and interaction times.

Sources of Personal Information

We may obtain personal information from several sources, including:

• ✓Directly from you: When you place an order, create an account, complete a form, or contact us.
• ✓Automatically: Through our website, cookies, and similar technologies, subject to your settings and applicable law.
• ✓Service providers: From companies that help us operate our store, process payments, deliver orders, or provide support.
• ✓Partners and third parties: Where information is made available to us lawfully and for relevant business purposes.

How We Use Your Information

We may use your personal information to:

• ✓Provide, operate, personalize, and improve our Services.
• ✓Process orders, payments, shipping, returns, and customer requests.
• ✓Send order confirmations, service updates, and other relevant communications.
• ✓Send marketing and promotional communications where permitted by law and subject to your preferences.
• ✓Detect, investigate, and help prevent fraud, unauthorized activity, and security risks.
• ✓Provide customer support and respond to inquiries.
• ✓Comply with applicable laws, regulations, and legitimate legal requests.

Disclosure of Personal Information

We may disclose personal information to third parties when necessary for the purposes described in this policy, including:

• ✓Shopify and service providers that support our store, payment processing, fulfillment, analytics, and customer service.
• ✓Marketing and advertising partners where applicable, subject to your choices and relevant legal requirements.
• ✓At your direction or with your consent when you ask us to share information or authorize a particular disclosure.
• ✓Affiliates and business partners where appropriate and permitted by law.
• ✓Legal authorities or relevant parties when required by law or necessary to protect rights, safety, and security.

Our Relationship with Shopify

PETIO is hosted on Shopify, which provides the e-commerce platform that enables us to offer our Services. Information collected through our store may be processed by Shopify and other providers involved in delivering these Services.

Depending on the features we use and the choices you make, Shopify may process information to operate its platform, provide analytics, support advertising, and improve its services. Shopify's processing is also governed by its own policies and applicable law.

For more information, please read the Shopify Privacy Policy .

Third-Party Websites

Our Services may contain links to websites or services operated by third parties. These sites have their own privacy policies and practices.

PETIO does not control and is not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before sharing personal information with them.

Children's Data

Our Services are not intended for children who are under the applicable age of majority or minimum age for providing personal information independently in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information improperly, please contact us so we can review the request and take appropriate action, including deletion where required.

Security and Retention

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing Services, resolving disputes, maintaining records, and meeting applicable legal obligations.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights concerning your personal information, including the right to:

• ✓Request access to personal information we hold about you.
• ✓Request correction of inaccurate or incomplete information.
• ✓Request deletion of personal information, subject to legal exceptions.
• ✓Request a copy of your information or its transfer where applicable.
• ✓Opt out of certain targeted advertising or personal information sharing where such rights apply.
• ✓Withdraw consent or object to certain processing activities where permitted by law.
• ✓Manage marketing communication preferences and unsubscribe from promotional emails.

You may be able to exercise certain rights through the Shopify Privacy Portal or by contacting PETIO directly. We may need to verify your identity before processing a request. Some requests may be subject to legal exceptions.

Complaints

If you have concerns about how PETIO collects, uses, or discloses your personal information, please contact us using the details below.

We will review your concern and respond as appropriate. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Because we use Shopify and may work with service providers in different countries, your personal information may be transferred to, stored in, or processed outside your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections or other recognized legal transfer mechanisms.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

Any revised version will be published on this page with an updated “Last updated” date. Where required by law, we will provide additional notice of material changes.

Contact PETIO

If you have questions about this Privacy Policy, need help understanding your privacy rights, or want to submit a request concerning your personal information, please contact us.

Email: support@petio.shop

Please avoid including passwords, full payment card details, or other sensitive information in your email.