Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
Please allow additional processing time during busy shopping periods or promotional events.
Shipping Policy
PETIO · SHIPPING
From our store to your doorstep, we're here to make every delivery simple, smooth, and worry-free.
Thank you for shopping with PETIO! We're passionate about helping pets and their humans find products they'll love. Here's everything you need to know about getting your order delivered.
Shipping Time
Due to demand and destination differences, please allow up to 2 weeks for your order to arrive. Delivery times may vary depending on your location and the shipping carrier.
Estimated delivery: Up to 2 weeks
Delivery estimates are not guaranteed.
Delivery estimates are not guaranteed.
Once your order has shipped, you'll receive a confirmation email with tracking details, when tracking is available.
Shipping Locations
PETIO aims to make pet essentials accessible to customers around the world. We currently offer worldwide shipping, subject to destination and carrier availability.
Not sure whether we deliver to your area? Contact our support team before placing your order and we'll help you check.
Shipping Rates
Shipping fees are calculated and displayed at checkout before you complete your purchase.
Free shipping may be available for qualifying orders or selected promotional offers. Any applicable conditions will be shown during checkout.
Delays & Delivery Issues
While we do our best to ensure timely delivery, unexpected circumstances may occasionally cause delays, including:
- Customs inspections and clearance
- Shipping carrier delays or operational issues
- Severe weather or other unexpected events
Has your order been delayed? If your order has not arrived within the estimated delivery period, contact us with your order number so we can help investigate the issue.
If your package appears lost, arrives damaged, or has tracking information that hasn't updated, please contact our support team for assistance.
Need a little help?
We're happy to help with your order, tracking, or delivery questions.
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