Terms & Conditions

This website is operated under the brand name PETIO and is accessible at petio.shop. Throughout this website, the terms “we,” “us,” and “our” refer to PETIO.

We provide this website, including its information, tools, and services, subject to your acceptance of these Terms and Conditions and any additional policies referenced on the site.

By visiting our website or purchasing from us, you agree to comply with these terms. Please review them periodically for updates.

When using PETIO's website, you agree that:

• You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian where permitted by law.
• You will use our website only for lawful purposes.
• You will not attempt to damage, disrupt, interfere with, or gain unauthorized access to our website, systems, or services.
• You will not submit false, misleading, fraudulent, or unauthorized information when placing an order or contacting us.
• You will not use our website in a way that infringes the rights of PETIO or any other person.

We may restrict access to our website where reasonably necessary to protect our customers, business, or systems, subject to applicable law.

• Product information: We make reasonable efforts to display product descriptions, colors, images, and details accurately. Actual products may vary slightly due to lighting, screen settings, manufacturing variations, or other factors.
• Pricing: Prices are displayed in the currency indicated at checkout. Prices, product availability, and promotions may change, but changes will not normally affect an order that we have already accepted, except where correction is permitted by law.
• Order acceptance: Submitting an order is an offer to purchase. We may decline or cancel an order for legitimate reasons, such as suspected fraud, unavailable inventory, incorrect pricing, or shipping restrictions.
• Errors: If a material pricing, listing, or availability error occurs, we may contact you to explain the issue and discuss available options, including cancellation and a refund where applicable.
• Order confirmation: An automated confirmation email does not necessarily mean that an order has been finally accepted or dispatched.

If we cancel an order after payment has been received, we will arrange any refund required under our policies and applicable law.

Payment must be completed using an available payment method at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

• Orders may not be processed until payment authorization is received.
• Payment processing may be handled by third-party payment providers and is subject to their applicable terms and privacy practices.
• PETIO does not intentionally store complete payment card details on its own systems. Payment information may be processed or stored securely by the relevant payment provider.
• Any applicable taxes, customs duties, or import charges will be handled as described at checkout or in our shipping information, subject to applicable law.

Delivery estimates depend on the destination, shipping method, order processing, customs clearance, and courier operations. Estimated delivery dates are not guaranteed unless expressly stated otherwise.

• Customers should provide a complete and accurate shipping address and contact information.
• Delivery may be affected by customs procedures, severe weather, natural disasters, public emergencies, carrier disruptions, or other circumstances beyond our reasonable control.
• Where a shipment is delayed, lost, or otherwise affected, we will review the available tracking information and assist in accordance with our shipping and refund policies.
• Additional customs duties, taxes, or import fees may apply depending on the destination and the terms shown at checkout.

For further information, please review the shipping information available on our website. Nothing in these terms removes any delivery rights you may have under applicable law.

We want you and your pets to be happy with your purchase. Return, replacement, and refund requests are handled according to our Return Policy.

Please review our Return Policy for eligibility requirements, reporting deadlines, return instructions, and details about damaged, incorrect, missing, or undelivered items.

Unless otherwise stated in our Return Policy or required by law, returned items should be unused, in their original condition, and accompanied by their original packaging where reasonably possible. Please contact us for return authorization and instructions before sending an item back.

These terms do not limit any mandatory return, refund, warranty, or consumer rights that apply to your purchase.

Certain website features may require you to create an account or provide personal information.

• You are responsible for keeping your account credentials confidential.
• You should notify us promptly if you suspect unauthorized access to your account.
• You are responsible for ensuring that the information associated with your account is accurate and up to date.
• You must not use another person's account without authorization.

We may suspend or restrict an account where reasonably necessary to address suspected fraud, security risks, abuse, or violations of these terms, subject to applicable law.

Unless otherwise stated, the content on PETIO's website, including text, graphics, logos, photographs, illustrations, designs, and website materials, is owned by or licensed to PETIO and may be protected by copyright, trademark, and other intellectual property laws.

You may browse the website and use its content for personal, non-commercial purposes. You must not reproduce, distribute, modify, republish, or commercially exploit our content without prior written permission, except where permitted by law.

All third-party names, trademarks, and materials remain the property of their respective owners.

We make reasonable efforts to keep our website available, accurate, and secure. However, we cannot guarantee uninterrupted access or that every website feature will always be error-free.

To the extent permitted by applicable law, PETIO will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services where such losses could lawfully be excluded.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory consumer rights or liability for which an exclusion is prohibited by law.

We may update these Terms and Conditions from time to time to reflect changes to our business, website, services, or legal requirements.

The updated version will be published on this page with its applicable effective date. Changes will apply from the date stated in the updated terms and will not override rights that have already accrued or apply retroactively where prohibited by law.

We encourage you to review this page periodically to stay informed about our terms.

Have a question about these Terms and Conditions, an order, or our services? Our customer support team is here to help.

Website: petio.shop

Email: support@petio.shop